Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the Kitsune Squad website (kitsunesquad.com) and our IT consultancy services. By accessing our website or engaging our services, you agree to be bound by these Terms.

Kitsune Squad Ltd is a company registered in England and Wales. These Terms constitute a legally binding agreement between you and Kitsune Squad Ltd.

2. Our Services

Kitsune Squad provides IT consultancy services including but not limited to:

• AI Company Onboarding and Development
• Salesforce Implementation and Support
• Banking Technology Solutions
• Card Transaction Processing
• Enterprise Networking

Specific services, deliverables, timelines, and costs will be outlined in individual Statements of Work (SOW) or service agreements.

3. Website Use

3.1 Acceptable Use

You may use our website for lawful purposes only. You must not:

• Use the website in any way that breaches any applicable law or regulation
• Transmit any material that is defamatory, offensive, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the website or systems
• Use automated systems or software to extract data from the website

3.2 AI Chatbot

Our website features an AI-powered chatbot ("Kitsune") to assist with enquiries. While we strive for accuracy, the chatbot provides general information only and should not be relied upon as professional advice. For specific guidance, please contact our team directly.

4. Customer Portal

Access to our customer portal is provided to clients with active service agreements. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorised access

5. Intellectual Property

5.1 Our Content

All content on this website, including text, graphics, logos, and software, is the property of Kitsune Squad Ltd or our licensors and is protected by copyright and other intellectual property laws.

5.2 Work Product

Ownership of work product created during our engagement will be specified in individual service agreements. Generally, upon full payment, clients receive ownership or perpetual licence rights to custom deliverables.

6. Confidentiality

We take confidentiality seriously. Both parties agree to keep confidential any proprietary or sensitive information shared during our engagement. This obligation survives the termination of any agreement.

We may be required to sign additional Non-Disclosure Agreements (NDAs) as part of specific projects, particularly in regulated industries such as banking and finance.

7. Payment Terms

Unless otherwise specified in a service agreement:

• Invoices are payable within 30 days of issue
• We accept payment by bank transfer or card
• Late payments may incur interest at 8% above the Bank of England base rate
• We reserve the right to suspend services for overdue accounts

8. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability shall not exceed the fees paid for the relevant services
• We shall not be liable for indirect, consequential, or incidental damages
• We do not guarantee uninterrupted or error-free services

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

9. Termination

Either party may terminate a service agreement by providing written notice as specified in the agreement. Upon termination:

• All outstanding fees become immediately due
• We will deliver any completed work product
• Confidentiality obligations continue to apply

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about these Terms, please contact us: